Service without barriers
In the office and remotely.
On a computer and mobile.
For everyone: managers, employees, users.

Naumen Service Desk Automate management of IT services and operations of Service Desk and apply service management approach to other business processes

Naumen Service Desk is designed to automate the company’s IT service management and other processes, associated with rendering services. . You can use Naumen Service Desk to apply the concepts of service management to activities of your IT and other internal departments as well as take all advantages of the service management principles to provide services to your company’s customers.

Naumen Service Desk offers a wide range of tools to manage IT services with full support of 15 processes, guided by ITIL® v. 2011.

Naumen Service Desk is a leading Russian software solution for the ITSM automation with more than 350 implementation projects completed. Leadership of our solution was confirmed by an independent study of International Data Corporation (IDC), market intelligence company in 2011.

Naumen Service Desk is designed on the basis of ITIL® and ISO 20000 main requirements and enables you to use the best worldwide ITSM practices. It is equipped with engineering solutions, based on NAUMEN’s 10-year experience of implementing ITSM solutions in Russia and other CIS countries.

Our solution is available in two modes for your convenience: choose either SaaS (in our cloud) mode or in-house deployment mode

Implementation of Naumen Service Desk ensures:

    • support for remotely working users or employees
    • availability of critical IT services
    • stability of key service and business processes

Why Naumen Service DeskOur clients believe that key benefits of Naumen Service Desk are:

Provides а fully functional service management platform of the enterprise level

Easily integrates with all modern systems and cloud services (1C, JIRA, Google Maps, SAP, etc.)

Is easily and quickly adapted using internal resources, without software coding

Automates IT management and business processes adopted by any business units

Offers optimal total cost of ownership among ITSM solutions of the enterprise level

Enables to design and launch business processes with a few mouse clicks

Was chosen by 500 companies

Provides personally adjusted convenient workplaces for all users

Complies with best worldwide practices

Naumen Service Desk holds an international certificate of ITIL® v2011compliance with 9 ITSM processes

Is a verified replacement for solutions of the major western vendors

Among all ITSM solutions of the enterprise level

Enterprise Service Management

Naumen Enterprise Service Management is a solution to automate and manage company’s back office activities of service departments, such as procurement, maintenance and supply, HR, logistics, marketing, legal, etc. Naumen ESM absorbs and extends the best user and management experience of Naumen Service Desk, which is a leading solution for the ITSM services automation with 1000+implementations by companies from various industries.

Learn more about Naumen ESM

Risk-free Implementation Is a 100% Russian solution

Prices are specified in rubles
Technical support is provided and documentation is written in Russian
Was developed and is implemented by Russian teams
Provides 100% proven support of free open source DBMSs and OSs


NAUMEN Is listed among the Top Ten Russian Software Developers (in terms of installations)

Naumen Service Desk confirmed ITIL® Software Scheme certification

Is listed among Top 5 worldwide leaders for ITSM solutions

The project in the Russian Post based on Naumen Service Desk was named Project of the Year 2017. Russian IT Directors’ Choice in nomination: Best Solution in Service Management/Outsourcing


Floor 5, bldg 3, 35B Vorontsovskaya St, Time Center Business Center,
Moscow 109147 (Krestyanskaya Zastava, Proletarskaya metro stations)

Phone/fax: +7 (495) 145-90-45