Benefits

More than 70 deployments of Naumen Service Desk were accomplished by NAUMEN Company and its partners in Russia and CIS.

In the course of these deployment projects NAUMEN Company has achieved the highest level of expertise, which is valuable and vital for success of new projects.

Moreover, in the course of these projects Naumen Service Desk has evolved to possess the following key advantages:

• It is fully compliant with the libraries and standards, such as ITIL/ITSM, eTOM/NGOSS, CobiT, IT Service CMM, MOF, ISO 9000:2000, BS15000;
• It is 100% web-based and is not using thick client thus reducing the cost of the users’ workstation and enabling to built geographically dispersed IT service management systems;
• It is fully integrated with an IP call-center Naumen Phone that helps to improve an IT service quality by using additional options, such as automatic notification, mp3-recording, simplified service call routing;
• It seamlessly integrates with:
• External repositories of users, such as AD/LDAP;
• Various software solutions for billing;
• IT infrastructure accounting and monitoring systems such as Microsoft SMS/MOM, LANDesk System Manager/Inventory Manager;
• It includes an embedded BPM engine that provides flexibility in creating business processes of IT service and IT management;
• It has an embedded powerful report generation tools and KPI, with an option to use external OLAP-builders;
• It is based on the Open Source Naumen Kernel (Java 2EE) platform, thus reducing the costs and risk of ownership with an ability to internally conduct deep product customization;
• It is completely cross-platform solution that «out-of-the-box» installs and works on various operating systems including Linux, Solaris, Windows using any of Oracle, Microsoft SQL, PostgreSQL as a database.