Product overview

Naumen Service Desk is a complete solution that helps enterprises and service providers to manage crucial support and IT service processes by integrating service desk functionality into a single workflow. The software is supplying the tools required to track IT services and deliver them to users at agreed-upon quality-of-service and cost targets.

Since its launch in 2002 Naumen Service Desk has earned a wide popularity among service providers and enterprises drawn from a variety of industries, such as retailing, banking, manufacturing, telecommunications and governmental institutions.

In developing the product NAUMEN has chosen to combine both the needs of the best Russian enterprises from the key industries and the IT service management standards developed by the IT Infrastructure Library (ITIL) and the eTOM/NGOSS methodology. Thanks to this balanced approach, today Naumen Service Desk is number one of the Russian software solutions for the Service Desk/Help Desk automation.

ITIL compliant

NAUMEN Company is a full member of IT Service Management Forum, which is a non-profit organization dealing with ITIL development and propaganda since 1991.

Naumen Service Desk implements ITIL best practices as fully integrated IT processes such as:

Incident management and Service Desk;
Problem management;
Service level management;
Change and release management;
Configuration management;
Availability management.

The software is designed in such a way that all modules are tightly integrated through the unified architecture and are bundled together in the basic version.

Additional information:

Printable version