Product overview

IP Call Center  Naumen Phone is a full-scale IP telephony call-processing solution that uses Voice-over-IP (VoIP) technology as a basis.  Naumen Phone enables to automate company’s call processing and to provide its users with brand new capabilities for convenient handling of incoming and outgoing calls.

Naumen Phone is designed for enhancing the employee performance in commercial and marketing departments, Help Desks, referral and control centers and other organizations and organizational departments that actively interact with agents, customers and suppliers over the phone.

Being deployed in business environment, Naumen Phone can be used as a basis of:

• Unified IP Telephone Infrastructure for geographically-distributed companies;
• Convergent solutions that integrate traditional telephony with IP-telephony channels;
• IVR – based Intellectual services, such as playing customer’s debts and balances, activating their fast payment cards, etc.;
• Outsourcing call centers for providing commercial call-center services;
• Single call center for multiple projects for optimizing resources and expanding service range.

By combining an extensive feature set of Naumen Phone with clarity and simplicity of its use organizations can essentially upgrade quality of their customer services.