Flexibility of software solution. All components can be easily configured. Call and message processing logics is set up on the level of application scripts.
Low implementation cost for deploying small and medium contact centers, as compared to other products.
Capacity to establish a distributed contact center because the system can be easily managed through the Internet.
The solution is truly sotware-based. There are no specific requirements for hardware platform. Naumen Contact Center components work on industrial servers based on Intel (Pentium IV or Xeon) processors.
Using ordinary hardware for the server and the agent’s workplaces.
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